Address: Port Shepstone, KZN, South Africa
That’s why at Redline we ask questions and interact with the customer with thing like: “are there any strange noises you hear while driving” or “Has your car lost power or displayed a light on the dash?”
At redline we go the extra mile interacting with you to make sure all faults are recorded and so we can check your car for any additional problems that can sometimes be dangerous..
We make it our priority to make sure you know what is going on with your car and do no unauthorized repairs unless you have been informed and quoted on further repairs. We have had it for example the customer only had a certain budget for service but the brake pads were steel on steel and the customer was about to take a trip. In that instance we advised the customer to not proceed with the service that the brakes were much more important. All of this because we checked the vehicle properly before the service. We did not service the car and tell the customer and “by the way your brakes are finished and its gonna cost X to fix”
At REDLINE that’s the difference, we have maintained competitive pricing while giving the best possible service levels to our customers. Its not just about the bottom line, Our business was founded on helping others and eliminating down time. sometimes a small fault can cause catastrophic failure. Surely identifying the problem when it is small would save you the most not only in repair costs as well as DOWNTIME for your car. We all need our cars to not let us down.